AKAMAIMD

Who We Are
We are AKAMAIMD LLC, founded in 2014 and based in Hilo, Hawaii, committed to delivering trusted, locally focused medical billing services tailored to the unique needs of Hawaii’s healthcare providers. As a company rooted in island values and modern operational efficiency, we define ourselves not just as a billing vendor, but as a strategic ally to the healthcare community. Our purpose is to eliminate the administrative complexities of medical billing, freeing providers to focus on patient care by ensuring accurate claims, persistent follow-up, and transparent communication.

Our leadership team reflects our dedication to professionalism and integrity. Founder and CEO Raul Castro, VP of Provider Relations Stefanie Castro, and Medical Billing Supervisor Danielle Reavis bring together decades of combined experience spanning clinical nursing, certified medical coding, business operations, and auditing. Each team member is deeply embedded in Hawaii’s healthcare ecosystem and shares a commitment to simplifying processes, enhancing transparency, and empowering providers with clarity and control over their revenue cycles.

What Services We Offer
We offer comprehensive, full-cycle revenue management services that support medical practices from start to finish. Our core offerings include:

Claims Processing and Submission: We handle both electronic and paper claims, ensuring every submission is thoroughly scrubbed for accuracy and compliance.

Claims Monitoring: Our team continuously tracks the status of claims from submission to reimbursement, ensuring no revenue is left uncollected.

Denial Review and Management: We proactively investigate denied or delayed claims, managing appeals and rebilling with attention to detail.

Accounts Receivable (AR) and Payment Posting: We post payments promptly, reconcile accounts, and manage aging balances to minimize delays.

Patient Billing and e-Statements: We offer user-friendly patient invoicing and support, reducing provider workload and improving patient satisfaction.

Who We Serve
We proudly serve Hawaii-based providers and healthcare groups across the islands—including Oahu, Maui, Kauai, and the Big Island. Our clients range from solo practitioners to multi-specialty clinics in fields such as dermatology, family medicine, psychiatry, radiology, internal medicine, and therapy. We provide services that align with local values and healthcare regulations, offering personalized, timely support.

Vision Statement
To be Hawaii’s most trusted partner for transparent, efficient medical billing—empowering healthcare providers to deliver exceptional care without administrative distractions.

Mission Statement
Our mission is to provide meticulous, consistent, and accountable revenue cycle services. We aim to maximize reimbursement and reduce stress through accurate claims, proactive follow-up, and provider-focused support.

Why Choose Us

Local Expertise: Being based in Hawaii allows us to offer timely, in-person support and understand the specific needs of our providers.

High Standards: Recognized for our accuracy and reliability, including acknowledgment by industry clearinghouses for our clean claim submissions.

Certified Team: Our coders and billing supervisors hold national certifications and stay updated with evolving billing codes and compliance standards.

Industry Experience
Since our founding in 2014, we have grown steadily by helping providers improve financial performance and streamline workflows. Our leadership team’s background in clinical care, certified coding, and operations provides a strong foundation for dependable billing practices. Providers often report cleaner claims, faster reimbursements, and improved operational clarity shortly after partnering with us. Our approach combines local accountability with national-level expertise—earning us praise as one of the most effective and supportive billing teams in Hawaii.