Ike Pono Medical Billing Hawaii

Who We Are
We are Ike Pono Medical Billing Hawaii, founded in 2004 in Honolulu. Led by Cristiane Caleffi, a certified Medical Billing & Reimbursement Professional who became certified in professional coding in May 2017, our team brings deep expertise in behavioral health billing. Grounded in the Hawaiian principle of “Ike Pono” (“to see clearly” and “in harmony”), we uphold clarity, sincerity, and integrity in our work. We believe medical billing should integrate seamlessly with patient care, not disrupt it. Our certification, compliance orientation, and dedicated service model reflect our commitment to helping providers thrive financially and operationally.

What services we offer
We deliver comprehensive revenue cycle management tailored for behavioral health and adjacent fields:

End-to-end claims processing (primarily electronic, plus paper claims)

Eligibility and benefits verification before services are rendered

Payment posting and reconciliation

Denial management and follow-up

Patient statement generation and secondary claim submission

Monthly financial reporting

Specialized billing for behavioral health—including IOP, day treatment, PSR, case management, methadone, opioid addiction programs—as well as workers’ compensation and auto insurance

Mental health facility compliance support and provider coaching
We operate with a clear pricing model—billing is charged as a fixed percentage (standard 6%) of collections, aligning our success with provider revenue.

Who We Serve
We specialize in serving behavioral health providers and mental health facilities, including outpatient therapists, intensive outpatient programs, psychosocial rehabilitation, case management, and substance use programs. We also support family practices, PT/OT/SLP providers, psychologists, DOs, and ABA therapists. While based in Hawaii, we are equipped to support providers across the U.S., though most clients are local.

Vision Statement
Our vision is to create a healthcare environment where billing is effortless, transparent, and reliable—freeing providers to focus entirely on patient care with confidence in their financial systems.

Mission Statement
Our mission is to empower providers by delivering precise, compliant, and compassionate billing solutions. We aim to reduce administrative burden, maximize reimbursement, and instill peace of mind through expert service.

Why Choose Us
Expert Leadership: Cristiane Caleffi brings years of certified billing and coding expertise.

Specialty Focus: Deep experience in behavioral health, addiction treatment programs, and related services.

No Outsourcing: All work is performed in Hawaii—ensuring accountability, quality, and prompt communication.

Transparent Pricing: Simple, percentage-based billing (standard 6%) with no hidden fees.

High Service Standards: Commitment to follow-up on denials, timely claim processing, and clear reporting.

Provider Coaching: We offer credentialing support, compliance guides, and personalized coaching for mental health billing.

Industry Experience
Since 2004, we have served providers across Hawaii with reliable billing support—processing complex care encounters, reducing denials, and increasing revenue flow. Our clients appreciate outsourcing and aviation billing, citing that our services saved time, recovered denied claims, and allowed focus on patient care. For instance, many solo providers have reported significant reduction in administrative load and improved claim resolution. Behavioral health clinics using our services emphasize our understanding of specific billing nuances—from IOP to methadone programs. Through our coding certification, we bring accuracy and compliance in documenting psychotherapy, crisis sessions, and group therapy. We also developed compliance resources and provider forms to help clients thrive in regulatory environments. Our ethos, experience, and personal service model make us a trusted partner for providers in Hawaii’s mental health community.