Inbox Health

Who We Are
We are Inbox Health, Corp., a forward-thinking healthcare technology company based in New Haven, Connecticut. Founded in 2014, our mission has been to modernize and humanize the patient billing experience. In an industry where financial communication is often fragmented and frustrating, we bring empathy and innovation to the forefront. Our platform is currently trusted by over 3,000 healthcare practices across the country, helping to connect with more than 2 million patients annually. At Inbox Health, we understand the emotional and logistical burden that billing can place on both patients and providers. That’s why our solution is designed to create personalized, intuitive billing experiences that drive patient engagement, improve revenue cycles, and reduce administrative burdens for billing teams.

What Services We Offer
Inbox Health offers a comprehensive platform focused on transforming the patient portion of the revenue cycle. Our core services include:

Patient Billing & Payment Workflows: We automate the delivery of billing statements via email, text, phone, or paper. Our system adapts to patient behavior, optimizing follow-ups and timing to improve response rates. This has led to a remarkable 85% of patient accounts receivable being collected within just 15 days.

Patient Support Services: We provide HIPAA-compliant communication channels including live chat, email, and phone support. These services resolve 90% of patient billing inquiries on the first interaction, significantly reducing support volume and freeing up in-house staff.

Flexible Payment Options: Patients can pay using a range of options—credit card, ACH, digital wallets, phone payments, checks, or in-office. We also support automated payment plan setups to enhance affordability and encourage timely payments.

Reporting & Analytics: Our system offers real-time dashboards for billing teams, enabling them to track collection speed, engagement metrics, and patient response patterns. These insights help drive data-informed decision-making and strategy refinement.

Who We Serve

We serve a wide array of clients within the healthcare ecosystem. Our platform supports billing companies, independent practices, billing managers, front-office teams, and patients. Whether the goal is to enhance internal billing processes or to outsource patient engagement, we provide tailored solutions that fit practices of all sizes and specialties.

Vision Statement
We envision a future where healthcare billing is no longer a source of confusion or stress. Our goal is to build a world where every financial interaction is clear, timely, and respectful—contributing to better patient experiences and healthier financial outcomes for providers.

Mission Statement
Our mission is to empower revenue cycle teams with smart, secure, and compassionate billing technology. By merging automation with a human touch, we aim to simplify financial conversations, accelerate payments, and reduce operational strain on healthcare organizations.

Why Choose Us
Clients choose Inbox Health for our measurable impact and modern approach. We consistently increase collection speed—up to 60% within 60 days—and drastically reduce staff workload through automation. Our platform is secure, HIPAA-compliant, and adaptable to your existing systems. With transparent communication, real-time support, and high patient satisfaction scores, we don’t just optimize billing—we elevate the entire financial experience.

Industry Experience
With nearly a decade of focused experience in healthcare billing technology, Inbox Health is recognized as one of the fastest-growing private companies in the U.S. We've been featured in the Inc. 5000 list and continue to lead the charge in patient-focused financial innovation. Our AI-powered tools are capable of handling 90% of inquiries within one minute, reflecting our ongoing commitment to speed, compliance, and care.