Med-Direct

Who We Are
We are Med-Direct, LLC, located in Rocky Hill, Connecticut. Since 1997, our company has dedicated itself to supporting healthcare providers through expert medical billing, claims processing, and collections. We operate under HIPAA standards and maintain SSAE‑18 SOC 1 Type 2 compliance, reinforcing our commitment to confidentiality and data security. Our clients trust us for our professionalism, precision, and deep understanding of payer systems and coding complexities.

What Services We Offer
At Med-Direct, we provide full-spectrum revenue cycle solutions designed to alleviate administrative burdens and enhance financial performance:

Claim Preparation & Submission
We handle charge capture, claim formatting, and submission through electronic and paper channels while ensuring code accuracy to minimize denials.

Denial Management & Appeals
Our team systematically tracks denied claims, investigates root causes, and files timely appeals with the appropriate documentation to expedite resolution and maximize reimbursements.

Accounts Receivable (A/R) Management
We monitor aging claims, contact payers, and conduct outreach for outstanding balances through professional, HIPAA-compliant communication.

Payment Posting & Reconciliation
We match remittance advice to claims, post payments accurately, and reconcile discrepancies through comprehensive audits and follow-up.

Patient Billing Support
We support patient billing communications and work collaboratively with provider front offices to improve collection workflows.

Professional Collections
Our team follows up on unpaid claims and balances with impartial, respectful communication, maintaining positive provider–patient relationships.

Operating under strict quality and security standards, our services are designed to enhance cash flow, reduce backlogs, and free provider staff to focus entirely on patient care.

Claims Processing

Denial Management & Appeals

Revenue Cycle Management

Payment Posting & Reconciliation

Patient Billing Support

Accounts Receivable Management

Medical Coding (implied)

HIPAA Compliance Consulting

Collections Services

Who We Serve
We provide tailored billing services for physician practices, clinics, and healthcare organizations within Connecticut. We cater to clinical specialties including primary care, outpatient services, and others that require meticulous claims management and collection support.

Vision Statement
We envision a healthcare environment where billing burdens no longer impede clinical operations—only clean, compliant processes that support a healthy financial foundation.

Mission Statement
Our mission is to deliver stress-free and precise billing services to providers, enabling them to focus on care delivery rather than chasing payments. We strive for measurable outcomes: reduced A/R, improved cash flow, and fortified compliance frameworks.

Why Choose Us
Established Expertise: With more than 28 years of industry experience, Med-Direct brings a demonstrated history of reliability and results.

Compliance Forward: From HIPAA compliance to annual SSAE‑18 audits, our systems and processes are built to protect sensitive data and maintain payer trust.

Comprehensive Support: From claims submission through collections and patient communications, we manage the full billing lifecycle with accountability.

Local Presence: Based in Rocky Hill, CT, we bring regional insights and local provider relationships to our service model.

Results-Oriented Approach: We aim for quick turnaround, reduced denial rates, and stronger revenue capture—backed by systematic tracking and performance reviews.

AdvancedMD, Athenahealth, eClinicalWorks, Kareo.

Industry Experience
Operating since the late 1990s, we’ve evolved alongside the medical billing landscape—adopting new regulations and standards while maintaining consistent service quality. Thousands of claims processed, numerous client partnerships, and testimonials reflect our effective, reliable, and compliant solutions. We specialize in billing, coding, denial resolution, and collections, making us a go-to firm for Connecticut providers seeking both expertise and stability.