Akamai Practice Management

Who We Are
We are Akamai Practice Management, a Hawaii-based medical billing, practice management, and revenue cycle management firm dedicated to helping independent physicians and group practices run financially sound and operationally efficient businesses. Our story began in 1981 when our founding team developed Medical ABC, Hawaii’s first PC-based billing system. This early innovation set the foundation for our modern-day operations. In 2004, we re-formed with a renewed focus on delivering tailored, technology-enabled services designed to meet the evolving needs of local healthcare providers.

With over four decades of experience, we now support more than 800 providers across the Hawaiian Islands. Our commitment is rooted in providing local expertise backed by powerful software, compliance-driven workflows, and responsive service. At Akamai, we understand the complexities of Hawaii’s healthcare environment—from tax regulations and payer structures to island-specific nuances—and we design our services accordingly. Our team consists of experienced account managers, credentialing specialists, trainers, IT professionals, and programmers who work collaboratively to ensure our clients maximize revenue and minimize administrative burden.

Our ultimate goal is to eliminate the distractions of medical billing and practice operations so that physicians can stay focused on delivering high-quality patient care.

What Services We Offer
We provide two core service models tailored to the diverse needs of healthcare practices:

Revenue Cycle Management (RCM):
Our full-service RCM offering includes charge entry, claims submission, payment posting, bank reconciliation, patient statements, claims follow-up, and inbound call management. Clients receive administrative support and access to our Akamai PM software, which helps streamline billing and communication. This service is designed for providers looking to completely outsource their revenue cycle for better collections and fewer billing headaches.

Who We Serve
We work exclusively with Hawaii-based medical practices. Our clients range from solo practitioners to large, multi-specialty clinics across Oahu, Maui, the Big Island, Kauai, and Molokai. We support a broad array of specialties including cardiology, dermatology, psychiatry, OB-GYN, and physical therapy. Regardless of size or specialty, we tailor our solutions to the unique operational goals of each provider.

Vision Statement
We envision a future where Hawaii’s independent medical practices thrive—powered by tools, technology, and support services designed to enhance efficiency, profitability, and compliance.

Mission Statement
Our mission is to deliver localized, technology-driven practice management and billing solutions that elevate financial performance, improve operational workflows, and restore physician focus on patient care.

Why Choose Us
Akamai Practice Management offers a unique blend of local knowledge, innovative technology, and personalized service. Our proprietary cloud-based software integrates with dozens of EMRs and adapts to the specific workflows of Hawaiian practices. With more than 800 providers served and a client referral rate of 98%, we are trusted throughout the state. Our average client tenure exceeds a decade—a reflection of the satisfaction, results, and long-term value we provide.

Our team offers flexible service models, transparent pricing, and strong communication, all while ensuring compliance with local regulations. We are more than a service provider; we are a committed partner to your long-term success.

Industry Experience
Our leadership team includes pioneers in Hawaii’s medical software and billing landscape, with roots tracing back to Pacific Software and VantageMed. Since the 1980s, we have helped shape healthcare billing systems in the state. Today, our cloud infrastructure and client-centric services continue to drive practice growth and operational excellence, making Akamai Practice Management a leader in Hawaii’s healthcare revenue industry.