Captivate Billing

Who We Are
We are Captivate Billing, a Colorado-based revenue cycle management and consulting firm founded in 2015. Specializing exclusively in Emergency Medical Services (EMS) billing, our headquarters is located in Louisville, Colorado, with our main operational office situated in Longmont. Our company is built on a solid foundation of decades of combined staff experience in ambulance billing, a deep understanding of the EMS landscape, and a commitment to technological innovation.

At Captivate Billing, we offer a blend of specialized industry knowledge, structured and compliant billing processes, and automation tools that ensure maximum reimbursement efficiency. We are more than a billing vendor—we are strategic partners, helping EMS agencies reclaim revenue, improve compliance, and focus entirely on their core mission of saving lives and serving communities.

What Services We Offer
Our services are purpose-built for EMS providers and include:

EMS Claims Processing & Billing: We review ambulance patient care records, assign appropriate billing codes, submit claims, and follow up rigorously. Our certified ambulance coders (CAC) ensure that each submission is accurate, compliant, and optimized for timely reimbursement.

Denial and AR Management: We monitor all claims for denials, address root causes, and take corrective action to ensure successful resubmissions. Our team works persistently to reduce aging accounts and improve cash flow.

Insurance Verification & Prior Authorization: We verify patients' insurance coverage in advance and obtain necessary prior authorizations to minimize claim rejections and accelerate payments.

Accounts Receivable Reconciliation: We meticulously track all payments, compare expected reimbursements with actual results, and reconcile discrepancies to keep financial records clean and current.

Consulting & Process Optimization: For EMS agencies not ready to fully outsource billing, we offer consulting services that assess current workflows, recommend improvements, and train internal staff on industry best practices.

Staff Training & Development: Our team holds Certified Ambulance Coder certifications and engages in ongoing education to keep pace with updates in EMS billing standards, payer requirements, and compliance mandates.

Each year, we process over 50,000 EMS claims across states including Colorado, Texas, Tennessee, Mississippi, Illinois, and California. Our blend of technical systems and human expertise ensures high-efficiency revenue management tailored specifically to EMS operations.

Who We Serve
We serve a diverse client base within the EMS ecosystem. Our customers include:

Municipal and fire department transport services

Private ambulance companies

Hospital district EMS services

Emergency and non-emergency medical transportation providers

Whether supporting a single ambulance station or a large, multi-unit operation, we adapt to the unique needs of each organization. Our relationships span across public and private sectors, supported by testimonials from department chiefs, dispatchers, and administrators who rely on us for clarity, consistency, and results.

Vision Statement
Our vision is to revolutionize EMS revenue management by integrating industry-specific knowledge with automation and intelligent process design—ensuring providers receive every dollar they earn while focusing entirely on patient care and safety.

Mission Statement
Our mission is to streamline EMS revenue cycles through accurate billing, timely denial resolution, advanced staff training, and client-centered consulting. We empower EMS agencies to navigate the complexities of reimbursement with confidence and efficiency.

Why Choose Us
Clients trust Captivate Billing for several key reasons:

Specialized EMS Knowledge: Our team consists of certified ambulance coders with deep experience in EMS billing and compliance.

Automation-Driven Efficiency: We use technology to reduce human error, improve claim accuracy, and ensure timely submissions.

Scalable Capability: With the infrastructure to handle over 50,000 claims annually, we support both small and large agencies with consistent quality.

Responsive Client Support: We believe in real-time, open communication, providing timely responses to questions and detailed insight into every aspect of your revenue cycle.

Compliance and Integrity: We align our processes with federal, state, and local regulations, helping you remain audit-ready and risk-resilient.

Industry Experience
Since our founding in 2015, Captivate Billing has carved a niche as a trusted billing and consulting partner for EMS agencies. Our team has years of experience in managing EMS claims, navigating payer systems, and optimizing financial outcomes. We bring a deep understanding of software platforms like ESO and tailor our workflows to each client's operational model. With over 50,000 EMS claims processed annually, our systems are battle-tested, and our results speak for themselves. Client testimonials consistently highlight increased revenue, transparency, and dependable support—making us a valued extension of every agency we serve.